This Privacy Policy applies to all personal information collected by Vitalandkids Management Pty Ltd (ACN 649 482 977) and its related parties, affiliates and franchisees via the website located at www.vitalandkidscafe.com and through the provision of goods and services.
What is “personal information”?
The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
If information do not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.
What information do we collect?
The kind of personal information that we collect from you will depend on how you use the website. The personal information which We collect and hold about you may include:
Your Name;
Date of birth;
Address/location information;
Age;
Email address;
Phone number;
Credit card details;
Due to the nature of the goods and services that we and our related parties/franchisee provide, we may collect information of persons under the age of 18 years old.
You acknowledge that if you provide information relating to a minor to us you have obtained the consent of a parent or legal guardian.
How we collect your personal information
We may collect personal information from you whenever you input such information into the website and/or in our stores. We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
Purpose of collection
The purpose for which we collect personal information is to provide you with the best service experience possible including on the website.
From time to time we may share your personal information with our related parties, affiliates and franchisee to improve the goods and services that we provide.
We customarily disclose personal information only to our service providers who assist us in operating the website and provision of services. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use.
We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
Security of personal information
We will endeavour to take steps to protect your personal information. However, we cannot guarantee the security of your personal information in any way and you agree that we will not be held responsible for event arising from the unauthorized access to person information beyond our reasonable control.
Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our privacy officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Overseas transfer
Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
Your personal information may be transferred overseas or stored overseas for a variety of reasons. It is not possible to identify each and every country to which your personal information may be sent. If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia’s, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.
How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us on:
